Focusrite and Novation have announced an updated warranty policy, extending the period of coverage to two years.
Wherever customers are located in the world, they can rely on Focusrite and Novation’s two-year warranty if any hardware needs repairing. In the event of a manufacturing defect becoming evident during the warranty period, Focusrite will ensure that the product is repaired or replaced free of charge. The brands will send replacement gear in the U.K. or U.S., and they’ll cover the shipping costs both ways. In the U.K., they’ll even send a replacement before the original hardware is returned.
The warranty period for any product purchased on or after October 1, 2016, is now a period of 24 months from the date of the original purchase. The warranty period for product purchased on or prior to September 30, 2016, is 12 months from the date of the original purchase.
Mick Gilbert, Head of Customer Experience, Focusrite Audio Engineering Ltd, says: ‘We want to make sure that we are doing everything we can to minimize downtime for our customers, with a minimum of fuss. We want to help you to keep making music. At Focusrite, delivering reliable gear is one of our highest priorities. This enables us to make a two-year warranty commitment to our customers.’